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 Return & Refund Policy

 

At Lights by LR, each candle and home fragrance product is carefully handcrafted with quality and attention to detail. Your satisfaction is important to us, and we strive to ensure every order arrives in excellent condition.

 

Returns

Due to the handmade nature of our products and for hygiene and safety reasons, we do not accept returns or exchanges on used or burned candles, room & linen sprays, wax melts, or other fragrance products.

 

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number

• A description of the issue

• Clear photos of the damaged product and packaging

Once your claim is reviewed, we will gladly offer a replacement, store credit, or refund when appropriate.

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Cancellations

Orders may be canceled within 24 hours of purchase, provided they have not already been processed or shipped.

 

Refunds

Approved refunds will be issued to your original method of payment. Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

 

Shipping Costs

Original shipping charges are non-refundable unless the return is the result of our error or the product arrived damaged.

 

Fragrance Preference

Because fragrance perception is personal, we cannot offer refunds or exchanges based solely on scent preference. We encourage customers to read each product description carefully before purchasing.

 

Contact Us

If you have any questions about your order or this policy, please contact us. We're always happy to help and will do our best to make things right.

Thank you for supporting Lights by LR. We truly appreciate your business and the opportunity to bring warmth and fragrance into your home.

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Email: Lighsbylrr@outlook.com

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